Privacy Policy

Overview

Cartrabbit Technologies Pvt. Ltd. ("Cartrabbit", "we", "our", or "us") builds eCommerce software products used by merchants worldwide. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (cartrabbit.io), use our products, or interact with us in any way.

By using our website or products, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

We collect information in the following ways:

• Information you provide directly — name, email address, phone number, company name, and any other details you submit via contact forms, job applications, or support requests.
• Usage data — pages visited, time spent on pages, browser type, device type, IP address, and referring URLs, collected automatically when you use our website.
• Product data — if you use one of our software products, we may collect technical usage data, error logs, and configuration data to operate and improve the product.
• Communications — if you contact us by email or through a form, we retain the content of those communications.

How We Use It

We use the information we collect to:

• Operate, maintain, and improve our website and products.
• Respond to your inquiries, support requests, or job applications.
• Send product updates, security notices, or other service-related communications.
• Analyse usage patterns to understand how people interact with our site and products.
• Comply with legal obligations and enforce our terms.

We do not sell your personal data to third parties, and we do not use it for unrelated advertising purposes.

Sharing & Disclosure

We do not sell or rent your personal information. We may share data in the following limited circumstances:

• Service providers — trusted vendors (hosting, analytics, email delivery) who process data on our behalf under confidentiality agreements.
• Legal requirements — when required by law, court order, or to protect the rights, safety, or property of Cartrabbit, our users, or the public.
• Business transfers — if Cartrabbit is acquired or merges with another company, your information may be transferred as part of that transaction.

Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how our site is used. Cookies are small text files stored on your device.

We use:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — help us understand traffic patterns and improve our pages (e.g. Google Analytics).
• Preference cookies — remember your settings and choices.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect how some parts of the website work.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.

If you have submitted a job application, we may retain your details for up to 12 months to consider you for future roles, unless you ask us to delete them sooner.

Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal obligations.
• Objection — object to certain types of processing, such as direct marketing.
• Portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include encrypted connections (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to use strong passwords and keep your account credentials safe.

Third-Party Links

Our website may contain links to third-party websites, including our product sites (Flycart, Retainful, WPLoyalty, UpsellWP, Shopjar, Yuko, Spark Editor). These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or products after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Cartrabbit Technologies Pvt. Ltd.
Coimbatore, Tamil Nadu, India

You can also reach us through our Careers page or the contact form on our website.